You may return your purchase from our online store in exchange for store credit or another item for any reason, (NOT including SALE items) subject to adherence to these terms. Returns or exchanges are accepted on items within 14 days from the date of shipment only. Items must be in original condition and must not have been used, altered or washed. All tags must remain in place and original packaging returned. We suggest all items are accepted as soon as they are received to ensure you are able to return items within our returns time frame. Due to the select nature of our merchandise, we regret we cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different piece or product, please contact us at firstname.lastname@example.org. The above policy only applies to the Shackpalace Online Store. Gift vouchers may not be retuned or exchanged once purchased and are valid 1 year from the date of issue, valid both online and in store.
If you would like to return or exchange your online purchase for any reason, please contact us immediately via our email at email@example.com with order number as subject line. In your email please advise your return reason, and whether you would like to receive store credit or swap for another item.
HOW TO SEND YOUR RETURN
For all returns, please either use Australia Post with tracking or a reputable courier company such as DHL or deliver your return directly to our Byron Bay store. Once the items have been received they will then undergo a quality review and once cleared, you will either receive your new item of store credit voucher. You will receive email notification of the status of your credit or exchange once processed. We are unable to refund any shipping charges for items returned. Your own return postage costs are not refundable. We are not liable for the loss of items being returned. We recommend using a traceable delivery method and remember taking note of your tracking number.
All Shackpalace Rituals pieces and products adhere to standards of the highest quality. We have a detailed quality assurance system which guarantees high-quality products. All quality control is meticulously performed in-house; as we believe in keeping a close eye on our production and quality control standards, right from the initial stage of sourcing to the finished piece. It is our constant endeavour to deliver work of good quality.
All items are checked prior to dispatch and the best measures are taken to ensure safe delivery, however in the highly unlikely case you do receive faulty item please notify us within 24 hours of receiving your package via our email at firstname.lastname@example.org. Please email a photo and full description of the fault for return details. We will only accept faulty items if the item was received damaged and no attempt has been made to repair the item after purchase. Returns or exchanges are accepted on faulty items within 14 days from the date of shipment only. Faulty items returned outside this period will NOT be accepted and will be sent back to you, as they will be considered worn. Items must be in original condition and must not have been used, altered or washed. All tags must remain in place and original packaging returned. Please note that items that are damaged as a result of wear and tear over time or damaged intentionally are not considered faulty.
QUESTIONS AND COMPLAINTS
If you have any questions, concerns in regards to our products or complaints about your order or the way in which we have handled your personal information you may contact us at email@example.com and we will respond to all complaints as soon as possible. Thank you for your patience.